Patient Information

Patient Information
Our Policies
Cancellations:
Patients must notify the office within 24 hours of their scheduled appointment time.  The office does charge a $50 late cancellation/no-show fee.  Patients who continually fail to show up for appointments or cancel will be discharged from the practice.

Payments:
Most insurances are accepted including Medical Assistance.  Patients may also choose to self pay.

Intakes:
Each office will make every effort to accommodate patients scheduling needs.  Initial appointments for intake are scheduled with a therapist.  *Please note all new patients must see a therapist first.

Discharges:
Discharge may occur for several reasons: 1) Mutual decision of the patient and therapist.  2) Patient decision alone.  3) Involuntary discharge from the practice due to non adherence to policy.

Frequently Asked Questions
Q: When will I see the doctor?
A: Patients are seen by a therapist first to determine needs and appropriate course of treatment.  If indicated or requested an appointment with the doctor will follow as soon as possible.

Q: Do I have to see a therapist?
A: Yes.  New patients must be seen regularly by a therapist until a dedicated course of treatment is determined.  The psychiatrist may decide to transfer or discharge care if a patient refuses to follow treatment recommendations.

Q: What should I do if I have an emergency?
A: Contact the office during normal office hours for any non-urgent concerns or needs.  Your therapist or a nurse will contact you as soon as possible.  If your situation is urgent or you are having a medical or psychiatric crisis, please call 911 or go to the nearest hospital emergency room.  If you need to talk to someone right away and not sure if you are in an emergency state call the Washington County Crisis Line at 1-877-225-3567.

Q: Can I change therapists?
A: Yes. You have the opportunity to change therapists.  All requests must be approved through the doctor.

Q: What if I have a complaint?
A: You should ask to speak to the Office Manager or Clinical Director.  

Q: What if my employer or family member calls the office and requests information about my treatment or diagnosis?
A: We follow HIPPA guidelines.  Federal law prohibits us from releasing information to anyone unless you provide written permission for us to do so.  Copies of a release of information may be obtained at any office or online under patient forms.